Terms and Conditions

General Terms and Conditions

Last updated: 23 July 2025

Overview

This website is operated by Lillybow. Throughout the site, references to "we", "us", and "our" refer to Lillybow. We provide this website — including all tools, content, and services available on it — to you, the user, on the condition that you accept all terms, conditions, policies, and notices outlined here.

By accessing Lillybow and placing an order, you agree to be bound by the terms and conditions of service contained in the following terms and conditions. These terms and conditions apply to the entire website and to any email or other communication between you and Lillybow.

By accessing our website and/or purchasing products from us, you engage with our "Service" and agree to be legally bound by the following Terms and Conditions ("Terms of Service" or "Terms"), along with any additional terms and policies referenced herein or linked via this site. These Terms apply to all visitors and users of the site, including but not limited to customers, merchants, browsers, vendors, and content contributors.

Please take the time to read these Terms of Service carefully before using any part of our site. By continuing to use the site or making a purchase, you agree to comply with these Terms. If you do not agree with any part of these Terms, you may not access the website or use any of our services.

This site is hosted by Shopify Inc., who provide the e-commerce platform that enables us to sell our products and services securely online.

Definitions and Important Terms

In order to explain things as clearly as possible in these Terms and Conditions, these terms will be clearly defined each time they are referred to:

• Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and store information about you, such as your language preference or login information.
• Company: When "company", "we", "us" or "our" is mentioned in this policy, it refers to Lillybow, 1 Peter Street, DD1 2ET Dundee, United Kingdom, which is responsible for your data in accordance with these terms and conditions.
• Country: Country in which Lillybow or the owners/founders of Lillybow are based, in this case the United Kingdom.
• Device: Any device connected to the internet, such as a phone, tablet, computer, or any other device that can be used to visit Lillybow and use the services.
• Service: Refers to the service provided by Lillybow as described in the relevant terms (if available) and on this platform.
• Third-party service: Refers to advertisers, competition sponsors, advertising and marketing partners, and others who provide our content or whose products or services we think may be of interest to you.
• Website: The Lillybow website is accessible via this URL: https://lillybow.com
• You: An individual or entity registered with Lillybow to use the Services.

Section 1 – Online Store Usage

By agreeing to these Terms of Service, you confirm that you are of legal age in your country, region, or jurisdiction, or that you are of legal age and have authorized any minor dependents to use this site under your supervision.

You must not use our products or services for any unlawful or unauthorized purposes. This includes, but is not limited to, violations of local, national, or international laws (such as intellectual property regulations).

You are strictly prohibited from introducing any viruses, malicious software, or code that may disrupt or damage the functionality of the website or service.

Any breach of these Terms will result in the immediate suspension or termination of your access to our services.

Section 2 – General Terms and Restrictions

We reserve the right to refuse access to our website or services to any individual at any time, for any reason, without obligation to disclose that reason.

You agree not to do, and not to allow others to do, any of the following:

• License, sell, rent, lease, assign, distribute, transfer, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to third parties
• Modify, create derivative works from, disassemble, decode, reverse compile, or reverse engineer any part of the website
• Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Lillybow or its affiliates, partners, suppliers, or the website's licensors

Please note that non-sensitive information you provide (excluding payment details) may be transmitted across various unencrypted networks and may undergo formatting adjustments to meet technical requirements. All payment data, such as credit card details, is securely encrypted during transmission across networks.

Section 3 – Accuracy, Completeness and Timeliness of Information

We do our best to ensure that all information on this site is accurate and up to date. However, we cannot guarantee the completeness, reliability, or timeliness of all content. The materials presented are intended for general reference only and should not be the sole basis for decision-making.

Occasionally, the site may contain historical data for reference purposes. This information is not guaranteed to be current and should not be relied upon as such.

We reserve the right to make changes to the site's content at any time, but are under no obligation to update specific information. It is your responsibility to stay informed of any changes made to the website.

Section 4 – Changes to Services and Pricing

All product prices are subject to change at any time without prior notification. Lillybow is not responsible for any results that may occur while using our resources. We reserve the right to change the prices and terms of use for resources at any time.

We reserve the right to amend, suspend, or fully discontinue any part of our services or website content without notice and at our sole discretion.

Lillybow cannot be held responsible to you or any third party for price adjustments, service interruptions, or the removal of any product or feature from the site.

Section 5 – Products and Services

Some of our items and services are offered exclusively through our online platform. These may be available in limited stock and can only be returned or exchanged in accordance with our official Returns Policy.

We make every effort to present product colors and images as accurately as possible. However, due to variations in screen resolution and settings, we cannot guarantee that the colors displayed on your device are a true representation of the actual item.

We reserve the right—but are not obliged—to limit the sale of our products or services to specific individuals, regions, or countries. This may be applied on a case-by-case basis.

Section 6 – Billing and Account Information Accuracy

We reserve the right to decline or cancel any order placed with us, at our sole discretion. This may include limiting quantities per customer, household, or order—based on shared account details, credit card numbers, or billing and/or shipping addresses.

If any modifications or cancellations occur, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.

We also reserve the right to block orders that, in our judgment, seem to originate from resellers, distributors, or unauthorized commercial purchasers.

By shopping with us, you agree to provide accurate and up-to-date purchase and account information. It is your responsibility to ensure your billing details, contact information, and payment credentials are current so we can process your order efficiently and contact you if necessary.

Section 7 – Return and Refund Policy

Thank you for shopping at Lillybow. We're glad you like the products we make. We also want to make sure you have a positive experience exploring, evaluating, and purchasing our products.

As with any purchase, Lillybow has certain terms and conditions that apply to transactions. The most important thing to remember is that by placing an order or making a purchase from Lillybow, you agree to the terms and conditions below, as well as the Lillybow Privacy Policy.

If for any reason you are not completely satisfied with any merchandise or service we provide, please feel free to contact us, and we will discuss any issues you have with our product.

For detailed information on our return procedures, conditions, and other material aspects related to returns and refunds, please review our Return Policy.

Section 8 – Optional Third-Party Tools

At times, we may offer access to third-party tools via our website. These tools are provided "as is" and "as available," without warranties or guarantees of any kind. We do not monitor or control these tools and accept no liability for how they function or how they may affect your use of our site.

Your use of these optional tools is entirely at your own discretion and risk. We recommend reviewing the terms and privacy practices of each third-party provider before using their services.

Section 9 – Links to Third-Party Sites

These terms and conditions apply only to the Services. The Services may contain links to other websites that are not operated or controlled by Lillybow. We are not responsible for the content, accuracy, or opinions expressed on these websites, and we do not investigate, monitor, or check these websites for accuracy or completeness.

Links on our site may redirect you to external websites that are not operated or managed by Lillybow. We do not take responsibility for evaluating the content or accuracy of such third-party sites and disclaim all liability for materials, products, or services offered by any external sources.

Any dealings you have with third-party websites—including purchases or service use—are solely between you and the third party in question.

Section 10 – User Feedback, Reviews, and Submissions

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Lillybow with respect to the Site will become the sole and exclusive property of Lillybow.

Lillybow is free to use, copy, modify, publish, or distribute the suggestions for any purpose and in any way, without any compensation to you.

If you submit content to us—whether in response to a request or voluntarily—you agree that we have the unrestricted right to use, edit, publish, distribute, translate, and display that content in any format or medium, at any time.

Section 11 – Handling of Personal Information

We have updated our Terms and Conditions to provide you with complete transparency about what is set when you visit our website and how it is used. By using our website, registering an account, or purchasing a product, you agree to our Terms and Conditions.

Any personal data you provide while using our store is handled in accordance with our Privacy Policy.

Section 12 – Cookies

Our website uses cookies to improve your browsing experience and optimize our services. Cookies are small text files that are stored on your device and help us understand how you interact with our website. For detailed information about the types of cookies we use and how you can manage them, please see our Privacy Policy.

By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

Managing your cookies:

You can control and manage your cookie settings through your browser settings. Most web browsers allow you to refuse cookies, delete them, or notify you when cookies are being sent. Please note that some features of our website may not function properly if you disable cookies.

Section 13 – No Guarantees; Limitation of Liability

Under no circumstances shall Lillybow be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Lillybow or an authorized representative has been advised of the possibility of such damages.

We make no assurances that your access to or use of our services will be uninterrupted, timely, secure, or error-free. All use of the website and services is at your own risk.

Unless explicitly stated otherwise, everything provided through the service—including all products—is offered "as is" and "as available," without any form of guarantee or warranty.

Section 14 – Site Errors, Misstatements & Omissions

While we strive for accuracy, our website may occasionally contain typographical mistakes, incorrect pricing, outdated offers, or incomplete product details such as shipping charges or stock availability.

We reserve the right to fix any mistakes or gaps in information, update or change content at any time without prior notice (even after you've placed an order), and cancel any order placed using inaccurate details.

Section 15 – Changes to Our Terms and Conditions

You acknowledge and agree that Lillybow may stop providing the Service (or features within the Service) to you or to users generally at Lillybow's sole discretion, without prior notice to you.

If we decide to change our terms and conditions, we will post those changes on this page and/or update the modification date below.

The latest version of our Terms of Service is always available on this page for your reference. We reserve the right to revise, modify, or replace any part of these Terms at our sole discretion by publishing updates to our website.

Section 16 – Changes to Our Site

Lillybow reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or related services (or any part thereof) with or without notice and without liability to you.

Lillybow may, from time to time, provide improvements or additions to the features/functionality of the Website, which may include patches, bug fixes, updates, upgrades, and other changes ("Updates").

Section 17 – Term and Termination

This Agreement shall remain in full force and effect while it is terminated by either you or Lillybow. Lillybow may suspend or terminate this Agreement at any time and for any reason at its sole discretion.

You may terminate this agreement at any time by notifying us or by simply ceasing use of our website and services.

Any responsibilities or obligations you or we have incurred before termination will remain in effect even after the agreement ends.

Section 18 – Currency

All prices and fees listed on our website are in Great British Pounds (GBP). All transactions will be in British pounds where applicable. Please note that any currency conversion fees or costs incurred are the customer's responsibility.

Section 19 – Governing Law

These Terms of Service, along with any separate agreements under which we deliver products or services to you, are governed by and shall be interpreted in accordance with the laws of the United Kingdom. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of UK courts.

Section 20 – Entire Agreement

Our failure to act on or enforce any part of these Terms does not constitute a waiver of our rights.

These Terms of Service, along with our other posted policies or notices, represent the full agreement between you and Lillybow regarding your use of our site and services. They override any prior discussions, proposals, or agreements, whether spoken or written.