Warranty

Quality Guarantee & Product Warranty

Last Updated: 23 July 2025

Our Commitment to Quality

At Lillybow, we take pride in offering high-quality fashion that combines style, comfort, and durability. We work exclusively with trusted suppliers and carefully inspect every item before it reaches you. Your satisfaction is our priority, and we stand behind the quality of every product we sell.

Quality Guarantee Coverage

We guarantee that all products sold by Lillybow are:

• Free from manufacturing defects
• Made with quality materials as described
• Accurately represented in product descriptions and images
• Suitable for their intended purpose when cared for properly

Warranty Period

Our quality guarantee covers all products for 30 days from the date of delivery. This warranty is automatically included with every purchase at no additional cost.

What Is Covered

Our warranty covers the following issues when they occur during the warranty period:

• Manufacturing defects: Faulty stitching, loose seams, defective zippers, or broken fastenings
• Material defects: Fabric tears, holes, or significant discoloration not caused by customer use
• Incorrect items: If you receive the wrong product, size, or color
• Damaged goods: Items that arrive damaged during shipping
• Missing items: If items from your order are missing upon delivery

What Is Not Covered

To maintain fairness and clarity, the following are not covered under our quality guarantee:

• Normal wear and tear from regular use
• Damage caused by improper care, washing, or storage
• Damage from alterations or modifications made by customer or third parties
• Damage caused by accidents, misuse, or negligence
• Issues arising from failure to follow care instructions on garment labels
• Color fading due to repeated washing or sun exposure
• Change of mind, wrong size, or styling preferences (please see our Return Policy for these situations)
• Items marked as final sale or clearance (unless they arrive defective or damaged)

How to Make a Warranty Claim

If you believe your item qualifies for warranty coverage, please follow these simple steps:

Processing Time

Once your warranty claim is approved:

• Replacements: Will be dispatched within 1-2 business days
• Refunds: Will be processed within 7 business days after approval

Return Shipping for Warranty Claims

For items covered under warranty (defective or damaged), Lillybow will cover the return shipping costs. We will provide you with a prepaid return label or reimburse your return shipping costs upon approval of your claim.

For non-warranty returns (change of mind, sizing issues), please refer to our Return Policy for details on return shipping responsibility.

Care Instructions

To maintain your warranty coverage and keep your garments looking their best:

• Always follow the care instructions on the garment label
• Wash items according to fabric type and recommended temperature
• Avoid harsh chemicals or bleach unless specified as safe
• Store garments properly when not in use
• Handle delicate items with care

Proof of Purchase Required

To process any warranty claim, you must provide proof of purchase. This can be:

• Order confirmation email
• Order number from your account
• Receipt or invoice

Without proof of purchase, we may be unable to process your warranty claim.

Exclusions & Limitations

Please note the following important limitations:

• This warranty is non-transferable and applies only to the original purchaser
• Warranty coverage begins from the date of delivery, not the date of purchase
• Items purchased from unauthorized resellers or third-party platforms are not covered
• This warranty is in addition to, and does not affect, your statutory rights as a consumer in the United Kingdom

Related Policies

For additional information about your rights and our policies, please review:

• Return & Refund Policy - For non-defective returns
• Shipping Policy - For delivery information
• Terms & Conditions - For general terms of use

Your Consumer Rights

This warranty does not affect your statutory rights under UK consumer protection laws. Under the Consumer Rights Act 2015, you have legal rights if goods are faulty or not as described. This warranty is provided in addition to those rights.

Questions About Warranty Coverage?

If you're unsure whether an issue is covered under our warranty, or if you have any questions about our quality guarantee, please don't hesitate to contact us. Our team is here to help and will work with you to find the best solution.